Managing knock your socks off service
(Book)

Book Cover
Contributors:
Published:
New York : AMACOM, [1992].
Format:
Book
Physical Desc:
xii, 210 pages : illustrations ; 23 cm
Status:
ASU Main (3rd floor)
HF5415.5 .B436 1992
Copies
Location
Call Number
Status
Last Check-In
ASU Main (3rd floor)
HF5415.5 .B436 1992
On Shelf
Mar 8, 2007
Citations
APA Citation (style guide)

Bell, C. R., & Zemke, R. (1992). Managing knock your socks off service. New York: AMACOM.

Chicago / Turabian - Author Date Citation (style guide)

Bell, Chip R and Ron. Zemke. 1992. Managing Knock Your Socks Off Service. New York: AMACOM.

Chicago / Turabian - Humanities Citation (style guide)

Bell, Chip R and Ron. Zemke, Managing Knock Your Socks Off Service. New York: AMACOM, 1992.

MLA Citation (style guide)

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks Off Service. New York: AMACOM, 1992. Print.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
Description
You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees? The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Also in This Series
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More Details
Language:
English
ISBN:
0814477844 :

Notes

Bibliography
Includes bibliographical references (pages 207-208).
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Grouped Work ID:
33405d3c-f397-d5fe-efbb-c66e08709fca
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Record Information

Last Sierra Extract TimeMay 24, 2022 07:41:59 PM
Last File Modification TimeMay 24, 2022 07:45:10 PM
Last Grouped Work Modification TimeJun 13, 2022 08:46:34 PM

MARC Record

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