Managing knock your socks off service
Description
In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers ""about as good as anybody else"" and you wont be serving them for long! Serve them with distinction, and they will be customers for life. Today's customer demands service that is above the norm ... service that makes its mark in their minds and hearts. The 2nd edition of ""Managing Knock Your Socks Off Service"" has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in the
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Contributors:
ISBN:
9780814477847
9786611128029
9780814432051
9781281128027
9781469028125
9780814400517
9786611128029
9780814432051
9781281128027
9781469028125
9780814400517
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Grouping Information
| Grouped Work ID | 33405d3c-f397-d5fe-efbb-c66e08709fca |
|---|---|
| Grouping Title | managing knock your socks off service |
| Grouping Author | chip r bell |
| Grouping Category | book |
| Grouping Language | English (eng) |
| Last Grouping Update | 2025-01-06 19:48:40PM |
| Last Indexed | 2025-01-14 20:54:39PM |
Solr Fields
accelerated_reader_point_value
0
accelerated_reader_reading_level
0
auth_author2
Pratt, Sean
Zemke, Ron
Zielinski, David
Zemke, Ron
Zielinski, David
author
Bell, Chip R.
author2-role
Pratt, Sean
ProQuest (Firm)
Zemke, Ron
Zielinski, David
ProQuest (Firm)
Zemke, Ron
Zielinski, David
author_display
Bell, Chip R.
available_at_adams
Adams State University
collection_adams
Main Collection
detailed_location_adams
ASU Main (3rd floor)
display_description
In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers ""about as good as anybody else"" and you wont be serving them for long! Serve them with distinction, and they will be customers for life. Today's customer demands service that is above the norm ... service that makes its mark in their minds and hearts. The 2nd edition of ""Managing Knock Your Socks Off Service"" has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in the
format_adams
Book
format_category_adams
Books
id
33405d3c-f397-d5fe-efbb-c66e08709fca
isbn
9780814400517
9780814432051
9780814477847
9781281128027
9781469028125
9786611128029
9780814432051
9780814477847
9781281128027
9781469028125
9786611128029
itype_adams
Book
last_indexed
2025-01-15T03:54:39.501Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_callnumber_adams
HF5415.5 .B436 1992
owning_library_adams
Adams State University
owning_location_adams
Adams State University
primary_isbn
9780814477847
publishDate
1992
2007
2008
2013
2007
2008
2013
publisher
AMACOM
AMACOM - American Management Association
Your Coach In A Box
AMACOM - American Management Association
Your Coach In A Box
recordtype
grouped_work
subject_facet
BUSINESS & ECONOMICS -- Customer Relations
Business
Consumer Behavior
Customer services
Electronic books
Nonfiction
Self-Improvement
Service à la clientèle
Business
Consumer Behavior
Customer services
Electronic books
Nonfiction
Self-Improvement
Service à la clientèle
title_display
Managing knock your socks off service
title_full
Managing knock your socks off service / Chip R. Bell and Ron Zemke
Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service / by Chip R. Bell and Ron Zemke
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [electronic resource]. Chip R Bell
Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service / by Chip R. Bell and Ron Zemke
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [electronic resource]. Chip R Bell
title_short
Managing knock your socks off service
topic_facet
BUSINESS & ECONOMICS
Business
Consumer Behavior
Customer Relations
Customer services
Nonfiction
Self-Improvement
Service à la clientèle
Business
Consumer Behavior
Customer Relations
Customer services
Nonfiction
Self-Improvement
Service à la clientèle
Solr Details Tables
item_details
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| ils:.b10679832 | .i43049035 | ASU Main (3rd floor) | HF5415.5 .B436 1992 | 1 | false | false | On Shelf | Mar 08, 2007 | as | ||||
| ebraryccu:EBC1043624 | EBC1043624 | Ebrary (CCU) | Online Ebrary (CCU) | eBook | eBook | 1 | false | true | Ebrary (CCU) | https://ebookcentral.proquest.com/lib/cochristuniv-ebooks/detail.action?docID=1043624 | Available Online | Ebrary (CCU) | |
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| ebscoccu:ocn162145671 | ocn162145671 | Ebsco (CCU) | Online Ebsco (CCU) | eBook | eBook | 1 | false | true | Ebsco (CCU) | http://ezproxy.ccu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=191895 | Available Online | Ebsco (CCU) | |
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| ebscoccu:ocn841909761 | ocn841909761 | Ebsco (CCU) | Online Ebsco (CCU) | eBook | eBook | 1 | false | true | Ebsco (CCU) | http://ezproxy.ccu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=578699 | Available Online | Ebsco (CCU) |
record_details
| Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
|---|---|---|---|---|---|---|---|---|
| fortlewisebscoebooksub:ocn162145671 | eBook | eBook | 2nd ed. / | English | AMACOM | ?2007 | 1 online resource (viii, 232 pages) : illustrations | |
| overdrivecmc:ODN0001592068 | eAudiobook | Audio Books | Unabridged | English | Your Coach In A Box | 2008 | 1 online resource (7 audio files) : digital | |
| ils:.b10679832 | Book | Books | English | AMACOM | [1992] | xii, 210 pages : illustrations ; 23 cm | ||
| ebraryccu:EBC1043624 | eBook | eBook | 2nd ed. / | English | AMACOM | c2007 | viii, 232 p. : ill. | |
| fortlewisebscoebooksub:ocn841909761 | eBook | eBook | Third Edition | English | AMACOM - American Management Association | [2013] | 1 online resource | |
| ebscoccu:ocn162145671 | eBook | eBook | 2nd ed. / | English | AMACOM | ©2007 | 1 online resource (viii, 232 pages) : illustrations | |
| ebscoacademiccmc:ocn162145671 | eBook | eBook | 2nd ed. / | English | AMACOM | ♭2007 | 1 online resource (viii, 232 pages) : illustrations | |
| ebscoccu:ocn841909761 | eBook | eBook | Third Edition | English | AMACOM - American Management Association | [2013] | 1 online resource |
scoping_details_adams
| Bib Id | Item Id | Grouped Status | Status | Locally Owned | Available | Holdable | Bookable | In Library Use Only | Library Owned | Is Home Pick Up Only | Holdable PTypes | Bookable PTypes | Home Pick Up PTypes | Local Url |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ils:.b10679832 | .i43049035 | On Shelf | On Shelf | false | true | true | false | false | true | false | 56, 57, 58, 59 |