The customer-driven company: moving from talk to action

Book Cover
Publisher:
Addison-Wesley,
Pub. Date:
[1991]
Language:
English
Description
Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.
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ISBN:
9780201570908
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Grouping Information

Grouped Work IDfbe047e2-e081-c561-2763-21402b580299
Grouping Titlecustomer driven company moving from talk to action
Grouping Authorwhiteley richard c
Grouping Categorybook
Last Grouping Update2019-10-12 12:16:30PM
Last Indexed2019-11-15 02:09:29AM

Solr Details

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record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:.b11561889BookBooksEnglishAddison-Wesley, [1991]308 pages : illustrations ; 24 cm
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subject_facetCustomer relations
Customer services
title_displayThe customer-driven company : moving from talk to action
title_fullThe customer-driven company : moving from talk to action / Richard C. Whiteley
title_shortThe customer-driven company
title_submoving from talk to action
topic_facetCustomer relations
Customer services