Managing knock your socks off service

Book Cover
Publisher:
AMACOM,
Pub. Date:
Varies, see individual formats and editions
Language:
English
Description
You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees? The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
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Grouping Information

Grouped Work ID33405d3c-f397-d5fe-efbb-c66e08709fca
Grouping Titlemanaging knock your socks off service
Grouping Authorchip r bell
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2021-06-09 23:22:44PM
Last Indexed2021-06-15 00:23:25AM
Novelist Primary ISBN9781469028125

Solr Details

accelerated_reader_point_value0
accelerated_reader_reading_level0
auth_author2Bush, John.
Pratt, Sean,
Pratt, Sean.
Zemke, Ron,
Zemke, Ron.
Zielinski, David.
authorBell, Chip R.
author2-roleBush, John.
Pratt, Sean,narrator.
Pratt, Sean.
ProQuest (Firm)
Zemke, Ron,author.
Zemke, Ron.
Zielinski, David.
hoopla digital.
author_displayBell, Chip R
available_at_adamsAdams State University
collection_adamsMain Collection
detailed_location_adamsASU Main (3rd floor)
display_descriptionYou may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees? The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
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9781596591882
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publishDate1992
2007
2008
2013
2014
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subject_facetBUSINESS & ECONOMICS -- Customer Relations
Business
Consumer Behavior
Consumer satisfaction
Customer services
Electronic book
Electronic books
Nonfiction
Self-Improvement
title_displayManaging knock your socks off service
title_fullManaging Knock Your Socks Off Service [electronic resource] Bell, Chip R.,
Managing knock your socks off service / Chip R. Bell and Ron Zemke
Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [electronic resource] / Chip R. Bell
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [electronic resource]. Chip R Bell
title_shortManaging knock your socks off service
topic_facetBUSINESS & ECONOMICS
Business
Consumer Behavior
Consumer satisfaction
Customer Relations
Customer services
Electronic books
Nonfiction
Self-Improvement