Managing knock your socks off service

Book Cover
Publisher:
AMACOM
Pub. Date:
[1992]
Language:
English
Description
You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees? The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Also in This Series
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ISBN:
9780814477847
9786611128029
9780814432051
9781596591882
9781281128027
9781469028125
9780814400517
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Grouping Information

Grouped Work ID33405d3c-f397-d5fe-efbb-c66e08709fca
Grouping Titlemanaging knock your socks off service
Grouping Authorchip r bell
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2022-09-14 20:02:01PM
Last Indexed2022-09-28 20:47:55PM

Solr Fields

accelerated_reader_point_value
0
accelerated_reader_reading_level
0
auth_author2
Bush, John
Pratt, Sean
Zemke, Ron
Zielinski, David
author
Bell, Chip R.
author2-role
Bush, John
Pratt, Sean
Pratt, Sean,narrator
ProQuest (Firm)
Zemke, Ron
Zemke, Ron,author
Zielinski, David
hoopla digital
author_display
Bell, Chip R.
available_at_adams
Adams State University
collection_adams
Main Collection
detailed_location_adams
ASU Main (3rd floor)
display_description
You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees? The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
format_adams
Book
format_category_adams
Books
id
33405d3c-f397-d5fe-efbb-c66e08709fca
isbn
9780814400517
9780814432051
9780814477847
9781281128027
9781469028125
9781596591882
9786611128029
itype_adams
Book
last_indexed
2022-09-29T02:47:55.259Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_callnumber_adams
HF5415.5 .B436 1992
owning_library_adams
Adams State University
owning_location_adams
Adams State University
primary_isbn
9780814477847
publishDate
1992
2007
2008
2013
2014
publisher
AMACOM
AMACOM - American Management Association
Gildan Audio
Your Coach In A Box
recordtype
grouped_work
subject_facet
BUSINESS & ECONOMICS -- Customer Relations
Business
Consumer Behavior
Consumer satisfaction
Customer services
Electronic books
Nonfiction
Self-Improvement
Service à la clientèle
title_display
Managing knock your socks off service
title_full
Managing Knock Your Socks Off Service [electronic resource] Bell, Chip R.,
Managing knock your socks off service / Chip R. Bell and Ron Zemke
Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service / by Chip R. Bell and Ron Zemke
Managing knock your socks off service [electronic resource] / Chip R. Bell
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [electronic resource]. Chip R Bell
title_short
Managing knock your socks off service
topic_facet
BUSINESS & ECONOMICS
Business
Consumer Behavior
Consumer satisfaction
Customer Relations
Customer services
Electronic books
Nonfiction
Self-Improvement
Service à la clientèle

Solr Details Tables

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hoopla:MWT11373569eAudiobookAudio BooksUnabridgedEnglishGildan Audio20081 online resource (1 audio file (7hr., 30 min.)) : digital.
fortlewisebscoebooksub:ocn841909761eBookeBookThird EditionEnglishAMACOM - American Management Association[2013]1 online resource
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